Do you have a physical store I can visit?
No, we are an online pilot shop.
How long does it take to receive my order?
We ship all orders within 24 hours of receipt. Once your order has been shipped, you will receive a tracking number so you can track its progress. Delivery times vary depending on your location and the shipping service selected. See our shipping times here.
How do I place an order?
It’s easy! Simply browse our online store, add the products you want to your cart, and follow the checkout process. You can pay using a variety of secure payment methods, including credit card and PayPal.Add Image
How can I return an item?
We offer a hassle-free return policy. If you are not satisfied with your purchase for any reason, you can return it within 30 days for a full refund or exchange. The first step is to create a return request. Within 48 hours, a member of our team will contact you and provide you with a return address and full refund if you are eligible. Please ensure the item is returned undamaged and in its original state.
Can I trust the quality of your products?
Yes, we only stock products from reputable brands that meet our high standards for quality and safety.
Where can I view my receipt?
Your receipt will be emailed to you following a successful purchase. If you didn’t receive a receipt, please contact us and we will provide you with one.
What does it mean when an item is on backorder?
An item on backorder means we don’t currently have stock of it, however, we have ordered some from our suppliers. You can still purchase an item when it is on backorder, however, we won’t be able to send it to you until we receive delivery of the item.